Desktop / Laptop Support Co-Op (Part Time)
Company Name:
Aon Corporation
Job Description
About Aon Hewitt
Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide. For more information on Aon Hewitt, please visit .
In this position you will install PCs, operating systems, and software applications, handle problem resolution on the desktop technology and answer user questions and concerns with a customer service focus. Also, you will analyze and troubleshoot service requests to resolution in a timely manner, while independently handling tickets, assignments, and builds. This is a great opportunity to gain on-the-job technical experience and training in the Desktop Services role within a large corporate environment.
This opportunity is a short-term, temporary situation. There is no guarantee that this position will lead to full time employment. Initial contract agreements will be 5-6 months, with the possibility of a contract extension not to exceed a total of 12 months.
Responsible for routine maintenance and support of the standard hardware/software technology in use at the firm. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team;
Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team;
Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers;
PC/laptop setup;
Basic PC/laptop and peripheral repair processes;
Refresh of loaner laptop process;
Inventory/parts processes;
Colleague move/termination processes;
(Remedy) support ticket processes;
Basic printer troubleshooting;
Basic network connectivity troubleshooting;
Basic software installation processes; and
Follow unit procedures for attendance and accurate time reporting
Qualifications
Basic experience in desktop and laptop troubleshooting and repair;
Works well as part of a team;
Receives coaching in an open manner;
Demonstrates acceptable communication skills in a consistent manner;
Learns technical topics in an effective manner and uses team members effectively as resources;
Retains knowledge within a growing base of knowledge;
Works independently with supervision;
Uses own time and others'' time effectively, and seeks out additional assignments as they become available;
Escalates issues to team members that are beyond their scope;
Uses acceptable customer service skills on a consistent basis;
Uses designated reference documentation in an effective manner;
Uses basic problem solving skills;
Demonstrates consistent attention to detail and follow through skills;
Demonstrates eagerness to learn technology;
Demonstrated self-starter and independent worker;
Demonstrates attention to detail and organizational skills;
Participates on team projects;
Has the ability lift and move objects weighing up to 50 pounds; and
Some overtime and weekend work.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt''s employment policies. You will be notified during the hiring process which checks are required by the position.
Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled)
Job number: 050330
Category: Technology
Location: United States, CT, New BritainEstimated Salary: $20 to $28 per hour based on qualifications.
Aon Corporation
Job Description
About Aon Hewitt
Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide. For more information on Aon Hewitt, please visit .
In this position you will install PCs, operating systems, and software applications, handle problem resolution on the desktop technology and answer user questions and concerns with a customer service focus. Also, you will analyze and troubleshoot service requests to resolution in a timely manner, while independently handling tickets, assignments, and builds. This is a great opportunity to gain on-the-job technical experience and training in the Desktop Services role within a large corporate environment.
This opportunity is a short-term, temporary situation. There is no guarantee that this position will lead to full time employment. Initial contract agreements will be 5-6 months, with the possibility of a contract extension not to exceed a total of 12 months.
Responsible for routine maintenance and support of the standard hardware/software technology in use at the firm. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team;
Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team;
Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers;
PC/laptop setup;
Basic PC/laptop and peripheral repair processes;
Refresh of loaner laptop process;
Inventory/parts processes;
Colleague move/termination processes;
(Remedy) support ticket processes;
Basic printer troubleshooting;
Basic network connectivity troubleshooting;
Basic software installation processes; and
Follow unit procedures for attendance and accurate time reporting
Qualifications
Basic experience in desktop and laptop troubleshooting and repair;
Works well as part of a team;
Receives coaching in an open manner;
Demonstrates acceptable communication skills in a consistent manner;
Learns technical topics in an effective manner and uses team members effectively as resources;
Retains knowledge within a growing base of knowledge;
Works independently with supervision;
Uses own time and others'' time effectively, and seeks out additional assignments as they become available;
Escalates issues to team members that are beyond their scope;
Uses acceptable customer service skills on a consistent basis;
Uses designated reference documentation in an effective manner;
Uses basic problem solving skills;
Demonstrates consistent attention to detail and follow through skills;
Demonstrates eagerness to learn technology;
Demonstrated self-starter and independent worker;
Demonstrates attention to detail and organizational skills;
Participates on team projects;
Has the ability lift and move objects weighing up to 50 pounds; and
Some overtime and weekend work.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt''s employment policies. You will be notified during the hiring process which checks are required by the position.
Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled)
Job number: 050330
Category: Technology
Location: United States, CT, New BritainEstimated Salary: $20 to $28 per hour based on qualifications.
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